Can Chatbot Interactions Lead To Enforceable Contracts?

By Shawn Helms, Jason Krieser and DC Wolf (May 21, 2024, 5:24 PM EDT) -- An online retailer's order-tracking chatbot tells several customers they qualify for free international shipping that the retailer doesn't offer. A customer service chatbot on a stockbrokerage application tells customers inaccurately the app will protect them from losing trades....

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